This site is owned by Home Office Design Ltd Trading As Workspace Designs (hereafter THE MERCHANT) and registered in Scotland, Registration No. SC 264920, with registered address at 1 Doonview Wynd. Doonfoot, KA7 4HY (hereafter THE MERCHANT ADDRESS), and email address at [email protected]
Any purchase of goods from the site WWW.home-office-design.co.uk or www.workspacedesigns.co.uk [hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.Proof of Transaction
The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Product Information
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. Many places are covered by standard delivery terms but some places will be subject to a surcharge due to distance. Delivery charges online are Uk mainland only. If you have placed the order on line we will contact you to advise you of this charge and you can confirm if you still wish to proceed.Loss or Damage in Transit
Deliveries are to ground floor only. Please contact us to discuss other arrangements and installation.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
When a delivery has been refused a minimum cost of £ 75.00 plus VAT is charged. This helps to cover the cost of transport back to the warehouse and re delivery. Please specify any particular delivery instructions at time of ordering and we will do our best to accommodate these.
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within 2 business days of delivery.Delivery Errors
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
The customer must inform THE MERCHANT immediately the same day or, at the latest, the first business day following delivery concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS.
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error for any reason or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect, unused, re saleable condition to an address that will be given. Please do not return any items to office address unless advised.
If customer changes their mind then THE MERCHANT must be informed in writing of the request to return. This be be assessed and a response sent quickly to advise of decision. Not all items are returnable. After 2 days after delivery THE MERCHANT reserves the right not to allow a return.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to the address that will be given or goods will be collected by arrangement.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
All products sold on THE MERCHANT SITE are under a warranty that varies depending on the product. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.
Only complete and unused goods in perfect condition for resale will be accepted as a return if agreed. Returns have to be agreed. Please do not return goods to our offices as they will be rejected. We will advise of return address depending on product. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. Risk in the goods passes to the customer on delivery. If customer changes their mind then charges will apply to returns. This can include a restocking and collection charge. THE MERCHANT will advise of this cost at time of request. Certain items and special order items are not returnable. Property of the goods does not pass to the customer until the customer has paid in full. If payment is overdue or if the customer becomes insolvent or commences winding up or commits an act of bankruptcy or has the receiver or administrator appointed THE MERCHANT forthwith reposses the goods and for that purpose may enter any premises owned or occupied by the Customer.
THE MERCHANT will make every effort to refund the customer where due within 30 days.Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks. Partial Invalidity
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.Non-Waiver
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.